Inhoud

Terms and Conditions

Last updated: January 2026

  1. Article 1 - Definitions and Applicability

    1. In these general terms and conditions, the following definitions apply:
      • Contractor: The Empiricists, registered in the trade register under number: 97815004, using these terms and conditions to offer services.
      • Client: the person or organization that commissions the Contractor to perform services.
      • Participant: the person actually attending a training, workshop, or coaching session, whether or not on behalf of the Client.
    2. The Client and the Participant may be the same person or entity, but this is not required.
    3. Unless otherwise agreed in writing, these terms and conditions apply to all offers and agreements made by the Contractor.
    4. Any deviations from these terms are only valid if they have been explicitly agreed upon in writing by both the Contractor and the Client.
    5. The applicability of any terms and conditions used by the Client is explicitly rejected, unless expressly accepted by the Contractor in writing.

  1. Article 2 - Quotes and Offers

    1. Quotes provided by the Contractor are based on information provided by the Client.
    2. All quotes and offers from the Contractor are non-binding unless the offer explicitly states otherwise.
    3. Quotes are valid until the expiration date stated on the document. After this date, no rights can be derived from the quote. If no explicit expiration date is mentioned, the quote is valid for a maximum of 30 days after publication.
    4. Unless stated otherwise in a quote, prices for businesses exclude VAT, and prices for private individuals include VAT.
    5. Quotes do not automatically apply to future assignments.
    6. The Contractor is not bound by a quote if it contains an obvious error or clerical mistake that the Client could reasonably have been expected to recognize as such.

  1. Article 3 - Formation and Performance of Agreement

    1. An agreement between the Contractor and the Client is established through offer and acceptance.
    2. An assignment becomes legally valid by returning a signed copy of the quote within the specified period, or by providing written (digital) approval of the quote within the specified period.
    3. Agreements with the Contractor constitute a best-efforts obligation, not an obligation to achieve a specific result.
    4. The Contractor is committed to performing the work to the best of their knowledge and ability, in accordance with high professional standards, but does not guarantee a specific outcome or result.
    5. In some cases, the Contractor performs services (partly) with the help of third parties. Unless otherwise agreed, the Client does not need to be explicitly notified of this.
    6. In the event of force majeure, where fulfillment of the agreement cannot reasonably be expected from the Contractor, performance will be suspended to be completed at a later date if possible, or the agreement will be terminated, all without any obligation to pay damages.

  1. Article 4 - Provision of Information by Client

    1. The Client is required to provide all personal data requested by the Contractor within a reasonable timeframe. The Contractor will only request data necessary for the execution of the agreement. Should any changes occur in the Client’s provided details after the agreement has been made, these must be communicated to the Contractor promptly and accurately.
    2. The Contractor is not responsible for any consequences resulting from receiving incorrect or insufficient information from the Client.

  1. Article 5 - Payment

    1. Payment must be made within the period indicated on the invoice, in the manner specified by the Contractor, unless otherwise agreed. If no period is specified, payment must be made within 14 days of the invoice date.
    2. If the Client fails to pay the invoice on time, they are immediately in default without further notice. In such cases, the Client owes statutory interest to the Contractor. The Contractor may then decide to suspend services or terminate the agreement with immediate effect, providing written notice of such intention.
    3. Objections to the invoice do not suspend the Client's obligation to pay within the term.
    4. All (extra)judicial costs related to debt collection shall be borne by the Client.
    5. Unless otherwise agreed in writing, the Client is responsible for paying the agreed fee for the Contractor's services.

  1. Article 6 - Cancellation/Termination of Agreement

    1. The Contractor has the right to cancel a service without stating reasons or refuse participation of a Client or Participant, or refuse a designated coachee, in which cases the Client is entitled to a full refund of the amount paid to the Contractor.
    2. Cancellation by the Client is possible up to 4 weeks before the start of the service. For cancellations made after this period, the Client is required to pay the full amount for the coaching trajectory, session, workshop, or training.
    3. If the Client or Participant terminates their participation prematurely after the start of a coaching trajectory, training participation, or other service, the Client is not entitled to any refund, unless special circumstances, in the opinion of the Contractor, justify otherwise.
    4. An individual coaching session can be rescheduled to another time up to 24 hours before the start.
    5. The Contractor is entitled to dissolve or terminate the agreement with immediate effect and without judicial intervention if the Client fails to meet any essential obligation arising from the agreement or these terms, unless the Client, after being notified in writing, fulfills their obligations within a period of fourteen days after the date of the notice of default.

  1. Article 7 - Liability

    1. The Contractor accepts no liability towards the Client arising from any failure attributable to the Contractor or any unlawful act.
    2. Should the Contractor be held liable for any damage, such liability is limited to a maximum of the total fee for the specific assignment.
    3. The limitations of liability in this article do not apply if the damage is due to intent or gross negligence by the Contractor or their third parties.
    4. The Contractor accepts no responsibility for damage to persons or property caused by or in connection with the provision of services or otherwise.

  1. Article 8 - Force Majeure

    1. The Contractor is not obliged to fulfill any obligation towards the Client if prevented from doing so by force majeure. During the period of force majeure, the Contractor may suspend the obligations under the agreement.
    2. If this period lasts longer than two months, both parties are entitled to terminate the agreement, without any obligation to compensate the other party for damages.
    3. Work performed by the Contractor before the occurrence of the force majeure may be invoiced to the Client.

  1. Article 9 - Intellectual Property and Usage Rights

    1. Copyright and any other intellectual property rights remain with the Contractor. All documents produced or provided by the Contractor, such as reports, advice, and calculations, are intended solely for use by the Client and may not be reproduced, published, or executed by anyone other than the Contractor without prior consent, unless explicitly agreed otherwise or implied by the nature of the documents.

  1. Article 10 - Complaints Procedure

    1. Any complaints regarding the services provided by the Contractor must be submitted in writing and with reasons within 8 days of delivery.
    2. Failure to do so implies the Client's acceptance of the services rendered.
    3. Submitting a complaint does not release the Client from their payment obligation.

  1. Article 11 - Final Provisions

    1. If any provision of these terms is found to be void or is nullified, the remaining provisions shall remain in full force and effect.
    2. To replace the void or nullified provision, the Contractor and the Client will consult to agree on a new provision. In doing so, the purpose and intent of the original provision will be taken into account as much as possible.
    3. The agreement between the Contractor and the Client is governed by Dutch law.
    4. These terms remain in effect if the Contractor changes its name, legal form, or ownership.

Privacy Policy

Last updated: January 2026

To perform assignments as effectively as possible, the Contractor maintains a record of personal and administrative data. To guarantee Clients and participants that their privacy is protected and their data is handled with care, the Contractor adheres to this privacy policy.

  1. Article 1 - Personal Data

    1. The personal data provided by the Client to the Contractor are personal data within the meaning of the Data Protection Act (Wbp). The Contractor is responsible for ensuring that this personal data is processed in accordance with the Wbp and in a proper and careful manner.
    2. Personal data provided by the Client is used exclusively for the purpose for which it was shared. This includes information necessary for the Contractor to execute the assignment, manage financial administration, and maintain contact with the Client.
    3. The Client may request to inspect their personal data and ask for corrections, additions, or changes to this information.

  1. Article 2 - Confidentiality

    1. The Contractor treats all information regarding individual participants confidentially and ensures that this information is not disclosed to third parties. Exceptions are only made in emergencies where the life of the participant or others is in immediate danger.
    2. The Contractor ensures that this confidentiality obligation is also observed by any third parties engaged in the execution of the work.

  1. Article 3 - Retention Period

    1. Personal data is not kept longer than necessary for the execution of the assignment, unless otherwise agreed with the participant.

Webshop Terms and Conditions

Last updated: January 2026

  1. Article 1 - Definitions and Applicability

    1. In these general terms and conditions, the following definitions apply:
      • Entrepreneur: The Empiricists, registered in the trade register under number: 97815004, using these terms and conditions for the sale of products.
      • Consumer: the person or entity entering into a distance agreement with the Entrepreneur.
      • Cooling-off period: the timeframe within which the consumer may exercise their right of withdrawal.
      • Durable medium: any instrument that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows for future consultation and unchanged reproduction of the stored information.
      • Right of withdrawal: the consumer's option to opt out of the distance agreement within the cooling-off period.
      • Distance agreement: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusively one or more techniques for distance communication are used up to the point the agreement is closed.
      • Technique for distance communication: any means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.
    2. Unless otherwise agreed in writing, these general terms and conditions apply to all offers, written price quotes, and proposals in the broadest sense of the word provided by the entrepreneur.
    3. Any deviations from these general terms and conditions are valid only if they have been explicitly agreed upon in writing.
    4. The applicability of any terms used by the client is explicitly rejected by the entrepreneur, unless they have been expressly accepted in writing.

  1. Article 2 - Applicability

    1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.
    2. Before the distance agreement is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the agreement is concluded that the terms can be inspected at the entrepreneur's premises and will be sent free of charge as soon as possible at the consumer's request.
    3. If the agreement is concluded electronically, notwithstanding the previous paragraph, the text of these terms may be made available to the consumer electronically in such a way that it can be easily stored on a durable medium. If this is not reasonably possible, it shall be indicated where the terms can be accessed electronically before the agreement is closed.
    4. In the event that specific product or service conditions apply in addition to these general terms, the second and third paragraphs apply accordingly, and the consumer may, in the event of conflicting terms, rely on the provision that is most favorable to them.
    5. If one or more provisions in these terms are at any time wholly or partially void or annulled, the remainder of the agreement and these terms shall remain in effect, and the provision in question shall be replaced immediately by a provision that approximates the original intent as closely as possible.
    6. Situations not covered by these general terms and conditions are to be assessed 'in the spirit' of these terms.
    7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms should be interpreted 'in the spirit' of these general terms and conditions.

  1. Article 3 - The Offer

    1. The sales offer (offer) includes all products and services offered on the website, including all discounts and settlements listed there.
    2. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
    3. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
    4. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment by the consumer. If images are used, they are a true representation of the products/services offered.
    5. All images, specifications, and data in the offer are indicative and cannot lead to compensation or dissolution of the agreement.
    6. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to accepting the offer. This specifically concerns:
      • the price including taxes;
      • any shipping costs;
      • the manner in which the agreement will be concluded and what actions are required for this;
      • whether or not the right of withdrawal applies;
      • the method of payment, delivery, and execution of the agreement;
      • the term for accepting the offer, or the period within which the entrepreneur guarantees the price;
      • any other languages in which the agreement can be concluded, in addition to Dutch;
      • the codes of conduct to which the entrepreneur has submitted and how the consumer can consult these codes electronically.

  1. Article 4 - The Agreement

    1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set.
    2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of acceptance electronically. Until receipt of this acceptance has been confirmed, the consumer may dissolve the agreement.
    3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate safety measures.
    4. The entrepreneur may—within legal frameworks—inform themselves whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into a distance agreement. If based on this investigation the entrepreneur has good reason not to enter into the agreement, they are entitled to refuse an order or request, or to attach special conditions to the execution.
    5. The entrepreneur will include the following information with the product or service, in writing or in such a way that it can be stored by the consumer on a durable medium:
      • contact details of the entrepreneur where the consumer can file complaints;
      • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
      • information on guarantees and existing after-sales service;
      • the data included in Article 1 of these terms, unless the entrepreneur has already provided this data before the execution of the agreement;
      • the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
    6. Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

  1. Article 5 - Right of Withdrawal

    1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons within 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
    2. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all supplied accessories and in the original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
    3. The right of withdrawal expires if the product is returned damaged and this damage is the result of an action that goes beyond what was necessary to determine the nature, characteristics, and functioning of the product (depreciation). If the entrepreneur refuses the return shipment on this ground, the damaged product will be returned to the consumer, provided the costs for the return shipment are paid by the consumer.
    4. When the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 14 days after receipt of the product. After the consumer has notified the entrepreneur of their wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must be able to prove that the delivered goods were returned in time, for example by means of proof of shipment.
    5. If the customer has not notified the entrepreneur of their wish to exercise their right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is final.
    6. When delivering services, the consumer has the option to dissolve the agreement without stating reasons for at least 14 days, starting on the day of entering into the agreement.
    7. To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest upon delivery.

  1. Article 6 - Costs in case of withdrawal

    1. If the consumer exercises their right of withdrawal, at most the costs of return shipment are for their account.
    2. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after withdrawal. However, the condition is that the product has already been received back by the entrepreneur or conclusive proof of complete return shipment can be provided.

  1. Article 7 - Exclusion of withdrawal right

    1. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement.
    2. Exclusion of the right of withdrawal is only possible for products:
      • that have been produced by the entrepreneur in accordance with specifications of the consumer;
      • that are clearly personal in nature;
      • that by their nature cannot be returned;
      • that can quickly deteriorate or become outdated;
      • whose price is bound to fluctuations on the financial market over which the entrepreneur has no influence;
      • for loose newspapers and magazines;
      • for audio and video recordings and computer software of which the consumer has broken the seal;
      • for hygienic products of which the consumer has broken the seal.
    3. Exclusion of the right of withdrawal is only possible for services:
      • concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
      • whose delivery has started with the express consent of the consumer before the cooling-off period has expired;
      • concerning bets and lotteries.

  1. Article 8 - The price

    1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes as a result of changes in VAT rates.
    2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are bound to fluctuations on the financial market over which the entrepreneur has no influence, with variable prices. This binding to fluctuations and the fact that any stated prices are indicative prices, are stated in the offer.
    3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
    4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
      • these are the result of statutory regulations or provisions; or
      • the consumer has the authority to terminate the agreement on the day the price increase takes effect.
    5. The prices mentioned in the offer of products or services include VAT.
    6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

  1. Article 9 - Conformity and Guarantee

    1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
    2. In the event that the products do not comply with the agreement, the product will be replaced free of charge. In case of a service, the costs of the service will be reimbursed.
    3. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.
    4. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. Refund only applies when the products are in the original packaging and in new condition.
    5. The guarantee period of the entrepreneur corresponds to the factory guarantee period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
    6. The guarantee does not apply if:
      • The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
      • The delivered products have been exposed to abnormal circumstances or are otherwise handled carelessly or are in conflict with the instructions of the entrepreneur and/or on the packaging;
      • The defectiveness is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

  1. Article 10 - Delivery and execution

    1. The entrepreneur will observe the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
    2. The place of delivery is the address that the consumer has made known to the entrepreneur.
    3. With due observance of what is mentioned in paragraph 4 of this article, the entrepreneur will execute accepted orders with convenient speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after they placed the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer has no right to compensation.
    4. All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not give the consumer the right to compensation.
    5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after dissolution.
    6. If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be clearly and understandably stated that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are in this case for the account of the entrepreneur.
    7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

  1. Article 11 - Payment

    1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 5 paragraph 1.
    2. The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.
    3. In case of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the consumer the reasonable costs previously made known to the consumer.

  1. Article 12 - Complaints Procedure

    1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
    2. Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has identified the defects.
    3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.
    4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
    5. For complaints, the consumer must first contact the entrepreneur.
    6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
    7. If a complaint is found to be valid by the entrepreneur, the entrepreneur will, at its option, either replace or repair the delivered products free of charge.

  1. Article 13 - Disputes

    1. Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer is resident abroad.
    2. The Vienna Sales Convention is not applicable.

  1. Article 14 - Additional or Deviating Provisions

    1. Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.